Corporate Governance
Stakeholder Contact & Communication Channels
Home Corporate Governance Stakeholder Contact & Communication Channels

The Company regularly identifies stakeholders, collects and inspects issues of concern to stakeholders, and compiles relevant results and submits a report to the Board of Directors at the beginning of each year.
The Company has formulated the "Measures for the Report on Illegal, Unethical and Dishonest Conducts" (please refer to other company-related rules and important information) to implement the Company's "Code of Ethical Conduct" and "Procedures for Ethical Management and Guidelines for Conduct", encourages reporting of any illegal or violation of the Code of Ethical Conduct or the Procedures for Ethical Management and Guidelines for Conduct.
Reporting Email: ira@airasia.com.tw
The 2023 stakeholder report has been reported to the Board of Directors on Feb. 29, 2024. The communication and report contents of various types of stakeholders in 2024 are as follows, and the report to the Board of Directors has been submitted on Feb. 26, 2025.
 
Stakeholders Focus on Topics Communication Channels, Response Methods and Frequency 2024 Implementation Situation
Government agencies 1.Regulation compliance
2.Corporate governance		 1.Cooperate with the competent authority to supervise and check
2.Participate in publicity meetings and forums of competent authorities from time to time
3.Contact person:
　Vice President
　Name: Chao, Chin-Hsien
　Title: Vice President
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Quality Assurance Division
　Name: Li, Jui-Lung
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2400
　E-mail：jlli@airasia.com.tw
　Chairman's Office
　Name: Su, Yu-Hui
　Title: Chief of Chairman's Office
　Tel. No.: +886-6-268-1911 Ext. 2005
　E-mail：vickiesu@airasia.com.tw

1.Regularly visited the Ministry of Transportation and Communications and Civil Aeronautics Administration and accepted 23 regular audits by domestic and foreign Civil Aeronautics Administrations, and participated in 1 seminars on Civil Aeronautics Administration, Ministry of Transportation and Communications
2.A total of 8 people participated in various publicity meetings and forums organized by the Stock Exchange and the Securities & Futures Institute
Investors/Legal Shareholders/Banks 1.Operating performance
2.Corporate governance		 1.Hold a Shareholders' Meeting every year and publish an annual report
2.Host at least one Investor Conference every year
3.Announce important company information on the Market Observation Post System in real time, and provide important business development and operational performance information and news through the media from time to time for shareholders and investors to know
4.The Board meetings is held at least six times a year
5.The annual attendance rate of all Directors is over 85%
6.The Directors complete the standard training hours each year
7.Communication and contact with shareholders and investors:
　Spokesperson
　Name: Chao, Chin-Hsien
　Title: Vice President
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Deputy Spokesperson
　Name: Kuo, Ssu-Tsen
　Title: Vice President
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Stock Affairs
　Name: Hsiao, Yun-Jou
　Title: Director Accounting & Financial Planning
　Tel. No.: +886-6-268-1911 Ext. 2920
　E-mail：rohsiao@airasia.com.tw		 1.Shareholders' meeting on Jun. 26, 2024
2.Investor Conference on Sep. 27, 2024
3.33 items of Material Information; the news exposed more than 15 issues
4.In 2024, a total of 9 Board meetings have been held in Feb., Mar., May, Aug., Sep., Nov. and Dec.
5.In 2024, the attendance rate of all Directors has reached 91.92%
6.In 2024, all Directors have completed the standard training hours
Supervisor/Employees 1.Operating performance
2.Labor relations
3.Training and education
4.Occupational safety and health
5.Regulation compliance		 1.The Company's internal website irregularly announces various employee benefits (health check, group insurance, etc.), welfare committee information, education and training courses, and employee rewards and punishment
2.Occupational safety and health committees (7 labor representatives and 14 management representatives) and labor-management meetings (5 labor representatives and 5 management representatives) are held on a quarterly basis
3.Arrange seminars and dinner parties with employees to keep communication channels open
4.Cooperate with the performance of the contract to carry out legal education and publicity courses for employees
5.Conduct employee health promotion courses to provide an employee-friendly workplace environment
6.In order to improve employees’ functions in different field, the Company provides various plans for leadership and professional trainings
7.Contact information for employee communication:
　Administration Division
　Name: Wang, Wen-Yao
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2600
　E-mail：wywang@airasia.com.tw
　Audit Office
　Name: Chen, Han-Ching
　Title: Chief Audit Office
　Tel. No.: +886-6-268-1911 Ext. 2060
　E-mail：hjchen@airasia.com.tw
　Administration of Personnel
　Name: Wu, Han-Wei
　Title: Manager
　Tel. No.: +886-6-268-1911 Ext. 2610
　E-mail：henrywu@airasia.com.tw		 1.In 2024, more than 50 pieces of information related to employee benefits, training, and health care have been announced
2.In 2024, occupational safety and health committee and labor-management meeting have been held every quarter
3.In 2024, the Chairman has held symposiums and dinner parties with employees a total of 18 times
4.In 2024, legal education and publicity courses are conducted through e-Learning and entity courses, 1,133 participants, 1,133 hours in total
5.In 2024, a total of 47 courses on employee work-life balance selection, health care and travel have been held, with 828 participants; and won the 2024 Healthy Workplace Certification Health Promotion Label issued by the Ministry of Health and Welfare
6.In 2024, courses related to employee function improvement have been conducted, with a total of 14 sessions and 53 participants
Customers 1.Customer relations
2.Information protection		 1.Provide customers with multiple communication channels in the following ways:
　Military Aircraft Business Unit
　Military Aircraft Marketing Division
　Name: Sun, Shih-Ting
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2290
　E-mail：stsun@airasia.com.tw
　Commercial Aircraft Business Unit
　Commercial Aircraft Planning Division
　Name: Debbie M. Y. Hsu
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2980
　E-mail：debbiehsu@airasia.com.tw
　Helicopter Business Unit
　Marketing of Helicopter Marketing Division
　Name: Fu, Chung-Yuan
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2345
　E-mail：jyfu@airasia.com.tw
2.Accept customer performance supervision and audit from time to time, or arrange quality communication meetings with customers
3.Arrange customer satisfaction surveys and communicate with customers in real time to maintain good interaction		 1.Regularly accept customer performance supervision and audit more than 100 times
2.More than 100 times of quality communication meetings with customers from time to time
3.Customer satisfaction is 85.8%~99.0%
4.After customers raised warranty complaints, they were identified by the Company's quality control department. To ensure flight safety, the warranty response rate was 100%
Suppliers/Contractor Operating performance 1.Schedule material supplier audits on a regular basis
2.Public bidding will be conducted as needed, and relevant documents will be announced on the Company's website
3.Contact person:
　Procurement Division
　Name: Maryam Khan (Elizabeth J. Y. Wang)
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2700
　FAX. No.: +886-290-3965
　E-mail：JYWANG@airasia.com.tw
　Administration of General Affairs
　Name: Weng, Chen-Huan
　Title: Manager
　Tel. No.: +886-6-268-1911 Ext. 2670
　FAX. No.: +886-267-4816
　E-mail：chweng@airasia.com.tw
　Administration of Safety & Security
　Name: Liu, Wen-Chuan
　Title: Manager
　Tel. No.: +886-6-268-1911 Ext. 2660
　E-mail：WCLIU@airasia.com.tw		 1.In 2024, the proportion of written or on-site audits of major suppliers has reached 97%; the number of approved suppliers will reach 366
2.There is 4 piece of company bidding information in the announcement area of the Company's website
3.Every year, AIR ASIA Co., Ltd. Occupational Safety and Health Family education training is held, and in 2024, it won the Excellent Award for Safety and Health Family Performance Evaluation by Bureau of Labor Affairs, Tainan City Government
Neighbors (Community)/Non-governmental organizations Social participation 1.Join hands with the Tainan City Government Labor Bureau launch a Mid-Autumn Festival care event for disadvantaged workers to demonstrate corporate social responsibility
2.Entrust local sheltered factories in Tainan to produce and order their products to support sheltered workers in stabilizing their employment
3.Blood donation activities are held every year
4.Donate to local religious culture, community activities and cultural education
5.Participate in Tainan City's 2024 Toxic and Concerned Chemical Substances Joint Prevention
6.Contact person:
　Administration Division
　Name: Wang, Wen-Yao
　Title: Director 
　Tel. No.: +886-6-268-1911 Ext. 2600
　E-mail：wywang@airasia.com.tw
　Employee Welfare Committee of Air Asia Co., Ltd.
　Name: Chao, Chin-Hsien
　Title: Chairperson
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Union of Air Asia Co., Ltd.
　Name: Sun, Hsing-Kuang
　Title: President
　Tel. No.: +886-6-268-1911 Ext. 3000
　E-mail：XGSUN@airasia.com.tw		 1.In the Spring Festival of 2024, donate 50 Spring Festival care gifts to the Huashan Social Welfare Foundation worth NT$53,750; In 2024, ordering 150 copies of GiMoa Sheltered Workshop’s printed activity manuals costs NT$10,500; Order Aniping KangChia FuTien Sheltered Workshop lunch box 188 boxes for NT$18,800; Order 1,000 copies of ZhanYi Bakery Sheltered Workshop’s Mid-Autumn Festival gift box for NT$500,000; Order 65 copies of Chongyi Sheltered Workshop’s printed education and training activity manual for NT$4,355. By supporting sheltered workshop products and allowing sheltered employees to have stable employment; cooperate with the Tainan City Government Labor Bureau to deliver sheltered gift boxes to disadvantaged labor families to let them feel the social support warmth
2.In 2024, 5 blood donation events were held, 543 bags of blood were collected
3.In 2024, donate NT$515,000 to Wude Temple, NT$100,000 to Chejia Evergreen Association, and NT$10,000 to National Cheng Kung University Cultural and Educational Foundation
4.On Oct. 25, 2024, the Company held the "2024 Tainan City Toxic Chemical Substances Joint Defense Organization Administrative Group Annual Meeting" in accordance with the Toxic and Concerned Chemicals Management Measures
Media 1.Regulation compliance
2.Social participation		 1.Irregular news exposure
2.Irregular media interviews
3.Contact person for communication with the media:
　Spokesperson
　Name: Chao, Chin-Hsien
　Title: Vice President
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Deputy Spokesperson
　Name: Kuo, Ssu-Tsen
　Title: Vice President
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw		 1.The news exposed more than 15 issues
2.2 media interviews