Corporate Governance
Stakeholder Contact & Communication Channels
Home Corporate Governance Stakeholder Contact & Communication Channels

The Company regularly identifies stakeholders, collects and inspects issues of concern to stakeholders, and compiles relevant results and submits a report to the Board of Directors at the beginning of each year.
The Company has formulated the "Measures for the Report on Illegal, Unethical and Dishonest Conducts" (please refer to other company-related rules and important information) to implement the Company's "Code of Ethical Conduct" and "Procedures for Ethical Management and Guidelines for Conduct", encourages reporting of any illegal or violation of the Code of Ethical Conduct or the Procedures for Ethical Management and Guidelines for Conduct.
Reporting Email: ira@airasia.com.tw
The 2022 stakeholder report has been reported to the Board of Directors on Feb. 22, 2023. The communication and report contents of various types of stakeholders in 2023 are as follows, and the report to the Board of Directors has been submitted on Feb. 29, 2024.
 
Stakeholders Focus on Topics Communication Channels, Response Methods and Frequency 2023 Implementation Situation
Government agencies 1.Regulation compliance
2.Corporate governance		 1.Cooperate with the competent authority to supervise and check
2.Participate in publicity meetings and forums of competent authorities from time to time
3.Contact person:
　Vice President
　Name: Chao, Chin-Hsien
　Title: Vice President
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Quality Assurance Division
　Name: Huang, Chih-Yung
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2400
　E-mail：louieh@airasia.com.tw
　Chairman's Office
　Name: Vincent Huang
　Title: Chief of Chairman's Office
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw

1.Regularly visited the Ministry of Transportation and Communications and Civil Aeronautics Administration and accepted 19 regular audits by domestic and foreign Civil Aeronautics Administrations, and participated in 4 seminars on Civil Aeronautics Administration, Ministry of Transportation and Communications
2.A total of 11 people participated in various publicity meetings and forums organized by the Stock Exchange and the Securities & Futures Institute
Investors/Legal Shareholders/Banks 1.Operating performance
2.Corporate governance		 1.Hold a Shareholders' Meeting every year and publish an annual report
2.Host at least one Investor Conference every year
3.Announce important company information on the Market Observation Post System in real time, and provide important business development and operational performance information and news through the media from time to time for shareholders and investors to know
4.The Board meetings is held at least six times a year
5.The annual attendance rate of all Directors is over 85%
6.The Directors complete the standard training hours each year
7.Communication and contact with shareholders and investors:
　Spokesperson
　Name: Chao, Chin-Hsien
　Title: Vice President
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Deputy Spokesperson
　Name: Vincent Huang
　Title: Chief of Chairman's Office
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Stock Affairs
　Name: Hsiao, Yun-Jou
　Title: Director Accounting & Financial Planning
　Tel. No.: +886-6-268-1911 Ext. 2920
　E-mail：rohsiao@airasia.com.tw		 1.Shareholders' meeting on May 23, 2023
2.Investor Conference on Sep. 21, 2023
3.42 items of Material Information; 6 items of news exposure issues
4.In 2023, a total of 6 Board meetings have been held in Feb., Mar., May, Aug., Nov. and Dec.
5.In 2023, the attendance rate of all Directors has reached 90.91%
6.In 2023, all Directors have completed the standard training hours
Supervisor/Employees 1.Operating performance
2.Labor relations
3.Training and education
4.Occupational safety and health
5.Regulation compliance		 1.The Company's internal website irregularly announces various employee benefits (health check, group insurance, etc.), welfare committee information, education and training courses, and employee rewards and punishment
2.During the severe epidemic, arrange employees to be vaccinated and adjust the epidemic prevention policy on a rolling basis
3.Occupational safety and health committees (7 labor representatives and 16 management representatives) and labor-management meetings (5 labor representatives and 5 management representatives) are held on a quarterly basis
4.Arrange seminars and dinner parties with employees to keep communication channels open
5.Cooperate with the performance of the contract to carry out legal education and publicity courses for employees
6.Conduct employee health promotion courses to provide an employee-friendly workplace environment
7.In order to improve employees’ functions in different field, the Company provides various plans for leadership and professional trainings
8.Contact information for employee communication:
　Administration Division
　Name: Su, Yu-Hui
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2600
　E-mail：vickiesu@airasia.com.tw
　Audit Office
　Name: Chen, Han-Ching
　Title: Chief Audit Office
　Tel. No.: +886-6-268-1911 Ext. 2060
　E-mail：hjchen@airasia.com.tw
　Administration of Personnel
　Name: Wu, Han-Wei
　Title: Manager
　Tel. No.: +886-6-268-1911 Ext. 2610
　E-mail：henrywu@airasia.com.tw		 1.In 2023, more than 50 pieces of information related to employee benefits, training, and health care have been announced
2.In 2023, occupational safety and health committee and labor-management meeting have been held every quarter
3.In 2023, the Chairman has held symposiums and dinner parties with employees a total of 14 times
4.In 2023, legal education and publicity courses are conducted through e-Learning and entity courses, 1,114 participants, 1,114 hours in total
5.In 2023, a total of 15 courses on employee work-life balance selection, health care and travel have been held, with 519 participants; and won the 2023 Healthy Workplace Certification Health Promotion Label issued by the Ministry of Health and Welfare
6.In 2023, courses related to employee function improvement have been conducted, with a total of 29 sessions and 103 participants
Customers 1.Customer relations
2.Information protection		 1.Provide customers with multiple communication channels in the following ways:
　Military Aircraft Business Unit
　Military Aircraft Marketing Division of Integrated Management
　Name: Liao, Chih-Ming
　Title: Manager
　Tel. No.: +886-6-268-1911 Ext. 2520
　E-mail：lcming@airasia.com.tw
　Commercial Aircraft Business Unit
　Commercial Aircraft Planning Division
　Name: Tsai, Yen-Ching
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2980
　E-mail：eric.tsai@airasia.com.tw
　Helicopter Business Unit
　Marketing of Helicopter Marketing Division
　Name: Fu, Chung-Yuan
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2345
　E-mail：jyfu@airasia.com.tw
　Line Maintenance Division
　Name: Tsao, Yu-Ting
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2141
　E-mail：ytchao@airasia.com.tw
2.Accept customer performance supervision and audit from time to time, or arrange quality communication meetings with customers
3.Arrange customer satisfaction surveys and communicate with customers in real time to maintain good interaction		 1.Regularly accept customer performance supervision and audit more than 40 times
2.More than 80 times of quality communication meetings with customers from time to time
3.Customer satisfaction is 85.7%~99.0%
Suppliers/Contractor Operating performance 1.Schedule material supplier audits on a regular basis
2.Public bidding will be conducted as needed, and relevant documents will be announced on the Company's website
3.Contact person:
　Procurement Division
　Name: Maryam Khan (Elizabeth J. Y. Wang)
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2700
　FAX. No.: +886-290-3965
　E-mail：JYWANG@airasia.com.tw
　Administration of General Affairs
　Name: Weng, Chen-Huan
　Title: Manager
　Tel. No.: +886-6-268-1911 Ext. 2670
　FAX. No.: +886-267-4816
　E-mail：chweng@airasia.com.tw
　Administration of Safety & Security
　Name: Liu, Wen-Chuan
　Title: Manager
　Tel. No.: +886-6-268-1911 Ext. 2660
　E-mail：WCLIU@airasia.com.tw		 1.In 2023, the proportion of written or on-site audits of major suppliers has reached 57%; the number of approved suppliers will reach 307
2.There is 1 piece of company bidding information in the announcement area of the Company's website
3.Every year, AIR ASIA Co., Ltd. Occupational Safety and Health Family education training is held, and in 2023, it won the Excellent Award for Safety and Health Family Performance Evaluation by Bureau of Labor Affairs, Tainan City Government
Neighbors (Community)/Non-governmental organizations Social participation 1.Respond to the Tainan City Government Labor Bureau's "Collecting Love and Mid-Autumn Festival Care Train" activities to carry out the corporate social responsibility
2.Participate in social assistance activities such as: Children Are Us Foundation, Child Welfare League Foundation, Huashan Social Welfare Foundation, etc.
3.Blood donation activities are held every year
4.Participated in Tainan City All-out Defense Mobilization drill
5.Participate in Tainan City's 2023 Toxic and Concerned Chemical Substances Joint Prevention
6.Contact person:
　Administration Division
　Name: Su, Yu-Hui
　Title: Director
　Tel. No.: +886-6-268-1911 Ext. 2600
　E-mail：vickiesu@airasia.com.tw
　Employee Welfare Committee of Air Asia Co., Ltd.
　Name: Hsieh, Ho-Cheng
　Title: Chairperson
　Tel. No.: +886-6-268-1911 Ext. 3600
　E-mail：HCHSIEH@airasia.com.tw
　Union of Air Asia Co., Ltd.
　Name: Kuang, Chien-Wei
　Title: President
　Tel. No.: +886-6-268-1911 Ext. 3000
　E-mail：jerrykuang@airasia.com.tw		 1.Purchase NT$500,000 mooncakes from sheltered workshop during the 2023 Mid-Autumn Festival, supporting sheltered workshop products and allowing sheltered employees to have stable employment; cooperate with the Tainan City Government Labor Bureau to deliver sheltered gift boxes to disadvantaged labor families to let them feel the social support warmth, benefiting 1,000 families
2.Purchased 64 boxes of Children Are Us Foundation mooncakes; participated in the Three Merchants Qiaofu bag-passing-love campaign to respond to the Child Welfare League Foundation's fund raising plan for disadvantaged children and adolescents, with a total of 84 bags worth NT$8,316; subscribed to the Huashan Social Welfare Foundation for The Spring Festival food donation activity is in response to the "Love the Elderly, Love Reunion" New Year's food charity. "Donate New Year's food to help orphans and the elderly" totaling NT$35,500
3.In 2023, 7 blood donation events were held, 632 bags of blood were collected
4.In 2023, we donated NT$94,423 to the Turkey earthquake disaster and NT$100,000 to the Veterans and Dependents Foundation
5.Participated in Tainan City All-out Defense Mobilization (Min'an No. 9) drill on July 25, 2023
6.On Oct. 27, 2023, the Company held the "2023 Tainan City Toxic Chemical Substances Joint Defense Organization Administrative Group Annual Meeting" in accordance with the Toxic and Concerned Chemicals Management Measures
Media 1.Regulation compliance
2.Social participation		 1.Irregular news exposure
2.Irregular media interviews
3.Contact person for communication with the media:
　Spokesperson
　Name: Chao, Chin-Hsien
　Title: Vice President
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw
　Deputy Spokesperson
　Name: Vincent Huang
　Title: Chief of Chairman's Office
　Tel. No.: +886-6-268-1911 Ext. 2901
　E-mail：IR@airasia.com.tw		 1.The news exposed 6 issues
2.4 media interviews